IIFL Capital Services Limited (Formerly known as IIFL Securities Ltd)

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IIFL Capital Customer Care

Phone Number

Customer Service(Equity/Currency & Commodity/Spot)+91-22-40071000
+91-22-61502000Timings:Monday to Friday:
8:30 A.M. to 5:00 P.M
(except National holidays)Chat On Whatsapp   +91-9892691696

Institutional Equities

Emailinfo@iiflcap.comContact Number+91-22-46464600

Investment Banking

Emailinfo.ib@iiflcap.comContact Number+91-22-46464600

Compliance Officer

Broking:Mr. Prasad UmaraleInvestment Advisory & DP:Mr. Kedar KarnikMerchant Banking:Mr. Pawan JainResearch Analyst:Ms. Chaitali ShahPFRDA & PMS:Mr. Mehul Shah

Email ID

Equity/Currencycs@iiflcapital.comCommoditiescomm@iiflcapital.comBroking Grievance/Complaintscustomergrievances@iiflcapital.comDP Grievances:dpgrievances@iiflcapital.comNPS Grievances:npsgrievances@iiflcapital.comCompliance Officer:complianceofficer@iiflcapital.com

Reporting of cyber incidents by Investors:

For any specific Cyber Security matters/issues related to your IIFL Capital Services trading account, write to us at ciso@iiflcapital.com or call us on +91/0 8035435710. Kindly mention your Name, Client Code along with the details of your query/concerns. This will help us to provide a timely response. Kindly note matters/issues specifically related to Cyber Security would be responded/addressed within 3 Business days.

Below are some examples of Cyber Security related matters/issues:

  • If you suspect that your IIFL Capital Services trading account is hacked/compromised
  • Unauthorized trades/transactions occurred from your account which you have not done.
  • Unauthorized modification of your profile such as change in email, phone number, address, Bank Account which you have not done.

Note: This is exclusively Cyber Helpline and no Broking DP or Trade related querries will be entertained on these chanel.

IIFL Capital Offices

Corporate Office Address

Office No 1, Ground Floor, Hubtown Solaris, N. S. Phadke Marg, Andheri (East), Near East West Flyover,
Mumbai - 400069

Registered Office Address

IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, Thane Industrial Area, Wagle Estate,
Thane - 400604

Institutional Equities & Investment Banking

24th Floor, One Lodha Place, Senapati Bapat Marg, Lower Parel (West),
Mumbai - 400013

International Offices

USA

IIFL Capital Inc. : Suite # 4030, 1120 Avenue of Americas, New York,
NY 10036.
Tel : +1-212-221-6812

UK - London

C/o, AM & Advisors, DNS House, 382 Kenton Road, Greater London, United Kingdom, HA3 8DP
Tel : +44 (020) 3946 9350

Escalation Matrix

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at scores.sebi.gov.in

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Contact

call 022-40071000    call 022-61502000
022-40071000 / 022-61502000
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Copyright © IIFL Capital Services Limited (Formerly known as IIFL Securities Ltd). All rights Reserved.

IIFL Capital Services Limited - Stock Broker SEBI Regn. No: INZ000164132, PMS SEBI Regn. No: INP000002213, IA SEBI Regn. No: INA000000623,DP SEBI Reg. No. IN-DP-185-2016, SEBI RA Regn. No: INH000000248.

ARN NO : 47791 (AMFI Registered Mutual Fund Distributor)

Terms and Conditions

This certificate demonstrates that IIFL as an organization has defined and put in place best-practice information security processes.

  • Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020
  • Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
  • Pay 20% upfront margin of the transaction value to trade in cash market segment.
  • Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
  • Check your Securities / MF / Bonds in the consolidated account statement issued by NSDL/CDSL every month.
  • Prevent Unauthorized Transactions in your demat / trading account Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors.
  • KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
  • No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."
  • IIFL Capital Services Limited is part of the IIFL Group, a leading financial services player and a diversified NBFC. The site provides comprehensive and real time information on Indian corporates, sectors, financial markets and economy. On the site we feature industry and political leaders, entrepreneurs, and trend setters. The research, personal finance and market tutorial sections are widely followed by students, academia, corporates and investors among others.
  • SEBI has introduced a new process for trading in the secondary market through the Single Block Multiple Debit (SBMD) UPI mechanism. This allows investors to trade without transferring funds to the broker's account, instead, funds are blocked directly in the investor's savings account using supported UPI apps. The investors continue to earn interest on the blocked amount. To activate this facility for your IIFL Capital trading account, visit the Profile → Fund Source (TSBM) section in your trading application/platform.

  • 9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
  • On an average, loss makers registered net trading loss close to Rs. 50,000.
  • Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
  • Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.